FAQS

How long does delivery take?

Production can vary depending on the product purchased, most items are produced in 3 working days, however banners, signs, flags and promotional stands can take longer. After production, all deliveries are sent next working day by courier. Some postcodes can take between 3-5 days. Expected delivery dates are available on your confirmation order sent to your email.


Do you offer a Same Day service?

Yes, certain products are available for same day service for store collection only please call for details.


What is artwork?

Artwork is a completed design ready for print. Artwork is usually created in the Adobe Creative Suite, Illustrator, Photoshop and InDesign, Corel Draw or Microsoft Products. This artwork file is converted to a print ready PDF before submitting for print.


What is a PDF?

PDF stands for Portable Document Format. This is the industry standard for saving files in an acceptable and stable format.


What is CMYK?

CMYK is an abbreviation of cyan, magenta, yellow and key (black). These are the four process colours commonly used when printing. We highly recommend using CMYK images as RGB images will be converted to CMYK in our workflow, and this may result in a small colour shift. Colour settings are easy to change within the design package. For Adobe Photoshop, InDesign and Illustrator, you can change colour setting in the proof set up menu, under view.


What are crop marks?

Crop marks are lines near the edges of an image indicating the area of print to be reproduced. The area outside of these lines may be cut off during guillotining. Crop marks are also known as cutting marks and tick marks.


What is digital printing?

Digital printing is CMYK printing straight from electronic artwork, without the use of plates. This type of printing is ideal for short runs and fast turnarounds.


What is offset lithography?

Offset lithography is a printing process where the inked image is transferred to a rubber blanket layer before coming into contact with the paper, which takes up the inked areas. This process is used for printing longer runs and larger quantities.


What does "sets" mean?

The Sets functionality allows you to order the same product with multiple versions of the artwork within one order. This means, you can order up to 15 sets of business cards with the same product specifications but with different artwork on each. You can also upload all of the artwork sets simultaneously, saving you time! For example, if you are redesigning business cards for a client with 10 members of staff, you would order 10 sets of business cards. You would have 10 sets of artwork, one displaying the contact details of each member of staff, and you can upload these files at the same time. This means you don't have to place 10 different orders for these business cards, and you don't have to upload 10 separate artwork files.


What is a Laminate?

A laminate is a thin, transparent, plastic sheet that is applied as a coating to printed items. They prevent solid blocks of ink from cracking, as well as offering additional protection against wear and tear, and spills. Laminations can be single or double sided, and are recommended for use on thicker paper stocks and items intended for regular use, such as book covers, postcards, and business cards.


What is coated paper?

Paper that is made with a coating, such as gloss or silk, which makes the paper appear shinier. A silk coating feels smooth to the touch and has a gentle shine, ideal for displaying colourful images. A gloss coating has a stronger shine and smoother finish, and display colours vibrantly. Coated paper is commonly used for leaflets and flyers. We use FSC certified stocks.


What is uncoated paper?

Uncoated paper does not have a coating. It can be written on, and overprinted, so is commonly used for letterheads and compliment slips. Uncoated paper is also referred to as bond or offset paper. Uncoated paper compares to coated paper, which is made with a coating, such as gloss or silk. We use FSC certified stocks.


What does GSM mean?

GSM means grams per square metre, and is the unit of measurement for paper weights. The higher the number, the thicker or bulkier, the paper will feel. Typically, letterheads are printed on a thinner stock, such as 100gsm while a business card can range from 300gsm to a weighty 920gsm Triplex stock.